Terms of Service

These Terms of Service ("Terms") govern your access to rafflesconciergepro.pro and your use of concierge and lifestyle management services provided by Raffles Concierge Pro ("we", "us", "our"). By using our website or engaging our services, you agree to these Terms. If you do not agree, please do not use our website or services.

1. About our services

Raffles Concierge Pro provides coordination services for lifestyle management, travel, dining, events, and corporate visitor programmes in Singapore. We act as an intermediary between you and third-party providers such as restaurants, transport companies, venues, and vendors. We are an independent business and are not affiliated with Raffles Hotel, Fairmont Singapore, or any hospitality brand using the Raffles name.

2. Eligibility

You must be at least eighteen years old and capable of entering a binding contract to use our services. Corporate clients represent that individuals providing instructions are authorised to do so on behalf of their organisation.

3. Enquiries and engagement

Submitting a contact form or email constitutes an enquiry only, not a confirmed booking. Services commence when you accept a written estimate or membership agreement and any required deposit or retainer is received where applicable. We reserve the right to decline requests that are unlawful, unsafe, discriminatory, or outside our operational capacity.

4. Estimates, fees, and payment

We provide estimates before confirming third-party bookings or commencing coordination work. Membership retainers and per-request fees are quoted individually for each client. This website does not display fixed prices or rate cards.

Third-party charges — restaurant bills, transport fares, venue fees, tickets — are payable by you directly to the provider or reimbursed to us if we pay on your behalf. Invoices are due within fourteen days unless otherwise agreed. Late payments may incur suspension of services and reasonable recovery costs permitted by law.

We do not add hidden booking fees after confirmation; any coordination surcharge is disclosed in your estimate before you approve the request.

5. Cancellations and changes

Cancellation terms depend on the third-party provider's policy and the stage of coordination completed. We will communicate applicable cancellation or change fees before you confirm a booking. Membership retainers may be non-refundable for the current billing period once services have commenced, as specified in your membership agreement.

If you need to change a confirmed reservation, contact us as early as possible. Restaurants and transport providers often charge full fees for late cancellations or no-shows; those charges are passed through to you when imposed by the provider.

6. Your responsibilities

You agree to provide accurate information, respond to clarification requests promptly, and attend confirmed reservations or transfers on time. You are responsible for travel documents, visas, health requirements, and compliance with venue rules. You must not use our services for unlawful purposes or to harass third parties.

7. Our role and limitations

We use reasonable skill and care in coordinating requests but do not control third-party providers. Restaurant availability, flight delays, traffic conditions, and vendor performance are outside our direct control. We do not guarantee specific outcomes — such as a table at any named restaurant on a particular date — unless explicitly confirmed in writing by the provider.

Our liability for any claim arising from our coordination services is limited to the fees paid to us for the specific request giving rise to the claim, except where limitation is prohibited by Singapore law. We are not liable for indirect, consequential, or special damages including lost profits or missed meetings.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law.

8. Intellectual property

Content on this website — text, layout, logos, and graphics — is owned by or licensed to Raffles Concierge Pro. You may view and print pages for personal, non-commercial use. You may not reproduce, distribute, or create derivative works without our written permission.

9. Website use

You may not attempt to gain unauthorised access to our systems, introduce malware, scrape content at scale, or use automated means to submit forms. We may suspend access to the website for maintenance or to address security concerns without prior notice.

Content on this website is provided for general information about our concierge services. It does not constitute legal, financial, or immigration advice. You remain responsible for compliance with applicable laws when using venues or transport we help arrange.

10. Confidentiality

We treat client requests and preference profiles as confidential subject to our Privacy Policy. You agree not to disclose proprietary pricing or internal processes we share with you under a corporate engagement unless permitted in writing.

11. Indemnity

You agree to indemnify us against claims, losses, and expenses arising from your breach of these Terms, inaccurate information you provided, or your conduct at venues or during arranged services, except to the extent caused by our gross negligence or wilful misconduct.

12. Force majeure

We are not liable for failure or delay caused by events beyond reasonable control, including natural disasters, pandemics, government actions, strikes, or widespread telecommunications failures. We will notify you and work toward alternative arrangements where feasible.

During periods of widespread disruption, lead times for restaurant and transport bookings may increase. We will communicate realistic timelines rather than accepting requests we cannot reasonably fulfil.

13. Governing law and disputes

These Terms are governed by the laws of Singapore. Parties submit to the exclusive jurisdiction of the courts of Singapore, without prejudice to your rights under mandatory consumer protection provisions where applicable.

Before initiating formal proceedings, we encourage you to contact us to seek an informal resolution. Many concerns about bookings or invoices can be resolved quickly when raised directly with your coordinator.

14. Changes

We may update these Terms periodically. The updated version will be posted on this page with a revised date. Material changes to active membership agreements will be communicated directly to affected clients.

Your continued use of the website after minor updates constitutes acceptance of the revised Terms where permitted by law. For material changes affecting fees or liability, we will seek explicit confirmation before applying new terms to active engagements.

15. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force. The invalid provision will be modified to the minimum extent necessary to make it enforceable while preserving the parties' intent.

16. Entire agreement

These Terms, together with any written membership agreement or project estimate you accept, constitute the entire agreement between you and Raffles Concierge Pro regarding website use and coordination services, superseding prior informal understandings except where a signed document explicitly states otherwise.

17. Assignment

You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights and obligations in connection with a business reorganisation, provided your data protection rights are respected as described in our Privacy Policy.

18. Language

These Terms are written in English. Translated versions, if provided for convenience, are non-binding; the English text prevails in case of discrepancy.

19. Contact

Questions about these Terms:

• Email: hello@rafflesconciergepro.pro
• Phone: +65 6227 4194
• Address: 10 Collyer Quay, #10-01, Ocean Financial Centre, Singapore 049315